Rental tenants

Report repairs clearly. Follow progress easily.

Your Online Portal is the best place for routine in-home maintenance, repair photos, access instructions, rent and charges, lease documents, and property communication.

Open your Online Portal Maintenance guide

Use the portal for

Your tenancy and rental home.

In-home maintenance

Report plumbing, electrical, heating, cooling, appliance, safety, and other repair concerns in your rental home.

Common-area concerns

Report an issue in a hallway, basement, parking area, grounds, or other shared space and identify the exact location.

Rent and account records

Review charges and payment history and use the payment options available for your property and account.

Lease and communication

View available lease documents and keep routine questions and repair updates visible to the property-management team.

Do not wait for routine portal review when there is immediate danger or active property damage.

Call 911 for life-safety emergencies. For an urgent maintenance condition, follow the emergency instructions and contact method provided for your property.

Review emergency instructions

Resident Online Portal

See how tenants can pay rent and submit a maintenance request.

This quick walkthrough demonstrates common resident tools. The options visible in your account may vary by property.

See where to make and review an online rent payment.
Learn how to submit a maintenance request with useful details.
Keep payments, repair requests, documents, and property communication together.

External portal walkthrough provided for general guidance. Available options may vary based on your property and account settings.

Watch directly on YouTube

A complete maintenance request

Give the team a clear starting point.

A detailed request reduces follow-up questions, helps management assess urgency, and gives the assigned professional useful information before contacting you.

Photo and video tip

Start with a wide view that shows the location. Add a close-up of the condition, leak, damage, control panel, or model label when it is safe to do so.

Submit a maintenance request Read the full maintenance guide

Open your Online Portal
Sign in through the invitation connected to your rental home. If your account is inactive, ask Quinn & Wilson to resend the activation email.
Describe what is happening now
Identify the exact room, fixture, or common-area location. Explain what you see, when it began, and whether the condition is getting worse.
Add photos and safe troubleshooting
Attach clear photos or a short video. Include any safe steps already tried, but do not dismantle equipment or attempt work that could cause injury or damage.
Provide access and contact details
State the best phone number, preferred contact method, whether entry is authorized, and any pets, gates, alarms, or scheduling restrictions.
Follow updates in the portal
Reply in the same request so the management team, vendor coordination, photos, and status remain together in one record.

After you submit

Keep the conversation in one place.

Use the original portal request for new photos, scheduling answers, access updates, and follow-up questions.

Watch for replies

Check your email, phone, and portal for management or vendor follow-up.

Update access promptly

Tell us if your availability, entry permission, pets, or contact information changes.

Confirm the result

Let us know whether the repair resolved the condition or if additional attention is needed.

Ready to begin?

Open your tenant portal.

Submit routine maintenance, review available account information and documents, and keep property communication connected to your rental home.