Life-safety emergency? Call 911.Maintenance emergency instructions

Maintenance operations

New maintenance call

Capture a maintenance issue with the information needed to triage, schedule, communicate, and close the work.

Fri 7 PM – Mon 7 AM & major holidays

Need maintenance help while the office is closed?

Use the guided Nightshift Helper to document the condition, review immediate safety guidance, and send the details to Quinn & Wilson’s overnight review queue.

Open After-Hours Chat Not guaranteed dispatch. Call 911 for immediate danger.
AudienceResidents and staff taking a maintenance call
AccessProperty-specific
Expected follow-upRoutine requests are reviewed during operating hours. Emergencies require an immediate phone call.
  1. Start
  2. Details
Do not wait online for an emergency

For fire, gas odor, active flooding or sewage, electrical danger, or immediate safety risk, call 911 when appropriate and the property emergency number.

Step 1 · Triage the repair

What is happening right now?

Identify the property, location, issue type, and current impact. Call instead if active damage or danger cannot wait.

Required

A successful name, phone, email, or address check is required before submission · Call 215-657-2500 if time-sensitive